Implementing & Sustaining Government Lean Initiatives to Increase Capacity and Service, while Reducing Costs


We look to provide value added services with a focus on the customer/taxpayer. We have been engaged with a variety of Government clients to prioritize, initiate, and facilitate/coach numerous projects. An overview can be provided on these projects, based on request, while maintaining client confidentiality. We have listed some project examples below:






a. Accounts Payable Cycle Time Reduction
b. Tax Collection Cycle Time to Deposit – reduce time to deposit
c. Property Assessment Process – reduce time
d. Payroll Process – reduce time & improve accuracy
e. Invoices & Taxation – reduce process cycle times
f. Accounts Payable process - improve process to achieve 100% of available discounts
g. AP sources of errors/rework -Conc. Diagrams & Check sheets
h. Improve interdepartmental deposit process
i. Review viability of Warehouse to improve pricing to other departments and windshield time for field personnel
j. RFQ/RFP Process
k. Capital assets accurate inventory tracking
l. Improve the capital project management process

2. Information Technology (IT)
a. Lean out processes before IT automates.
b. Enhanced employee directories for communications.
c. Filing and e-mail protocols and naming structures
d. Help desk functions
e. 5S on electronic files

3. Purchasing & Procurement:
a. Purchase Order cycle time reduction
b. 5S and Visual
c. P-Card usage
d. Blanket and catalog procurement processes
e. Streamlining RFP/RFQ processes
f. Capital project spending – Lean construction

4. Fleet:
a. Shop organization – Parts& tools inventory storage and retrieval
b. Training assessment
c. Consolidation of vehicle types
d. Vehicle Preventative Maintenance and reducing vehicle downtimes
e. Standard work for equipment maintenance
f. 5S the facility and all vehicles for Standardization
g. Insurance claims processing
h. Accident analysis and reduction

5. Dept. of Public Works/Water Department
a. Reduce time delays in the field
b. Work order request and deployment
c. Work order complaint analysis
d. Standardization of Trucks and Work procedures
e. Street Repairs – time to fix potholes
f. Garbage Removal and street cleanliness
g. Fleet Management, including 5S Maintenance facility
h. Safety – reduction in accident rates
i. Vendor hardware inventory maintenance
j. Snowplow contracts
k. Water meter reading, maintenance, and billing - Improve the "meter to cash" cycle. Improvement of percent of non-collected customers.
l. Decrease windshield time for service trucks getting supplies/tools/parts for field work

6. Fire Departments:
a. Consolidation of Stations
b. Reduction in Overtime Costs
c. Fire Inspection Process – Pre-Inspections
d. Reduction in fires via smoke detector placement and education
e. Coverage enhancement
f. Analysis and reduction in EMT/EMS Mine data - causes-> leverage improvements
g. Improve Turnout Time - Analyze Data/Causes calls
h. Create an injury prevention program based on a data driven study of firefighter injuries
i. Reduce False Alarms - Mine data - causes-> leverage improvements
j. Scheduling Fire Inspections process and billing opportunities
k. Fire prevention strategies
l. 911 call center analysis (including Police)








7. Police Departments:
a. Report writing (conc. diagrams/checklists)
b. Hiring and retention process for dispatchers & standard work for training
c. Case assignments for investigative services - criteria/process
d. Jailing Class C misdemeanors
e. New animal shelter process
f. Warrant & Court Bailiff functions (consolidate)
g. Records Division Area - Evidence Rooms - 5S
h. Review Crime Data - against people & against property - trends, focus areas to analyze
i. Consolidate/Merge layers of reports for sending to DA
j. Analyze forms - errors & rework
k. Private jobs revenue collection & billing process
l. Police deployment strategies – location & frequency
m. Improve value added street coverage time
n. Reduction in overtime costs
o. Accident reporting process improvement
p. Policies & procedures consolidation
q. False alarm reductions

8. Parks & Recreation:
Recreation Fund flexibility - create an ability to take advantage of programming opportunities as they arise.
Equipment distribution across the city to reduce windshield time
Mowing (internal) - create standard work on how to mow each park, set expected time goals, set quality level.
Vehicle organization - standardize vehicle equipment and organization - 5S
Special/Community Event application process
Utilization and maintenance of facilities

9. Human Resources:
a. Seasonal Hiring
b. Hiring Process – from Requisition to start date
c. Timekeeping & Payroll - review process
d. Worker's Comp/Liability Claims/Contract Review
e. New Hire paperwork in processing/on boarding

10. Health & Human Services:
a. Grants management of funds – collections, disbursements, contract management, etc.
b. Title 8 management – “one stop shopping” for clients/customers
c. Library analysis and consolidation
d. Elder care reduction in house fires
e. Restaurant inspection/fines process
f. Handling displaced tenant
g. Blighted properties management and flow
h. Property auction process

11. Economic Development – make it easy for the customer
a. All licensing & inspection processes
b. Business Retention
c. Business Recruitment
d. Remove codes and regulations that aren’t necessary
e. Hook up and disconnect issues - causes/data
f. Cycle Times to get businesses up & running.

12. Environmental Services:
a. Pretreatment - Grease trap inspection
b. Water/Wastewater Laboratory - Sample Processing
c. Significant Industrial User Inspection process
d. Environmentally sensitive area inspections
e. Restaurant inspections and oversight
f. Construction sites - inspections reporting

13. Engineering:
a. Engineering plans and documents storage and retrieval – 5S
b. New business development plan approvals

14. Revenue enhancements
a. Consistent enforcement of all regulations and collections of fines

K-12 Schools:
1. Consolidate duplications with City/County departments
2. HR Processes – all
3. Purchasing Processes – all
4. Finance Processes - all
5. Grants processes
6. Off hours facility revenues
7. Facilities Maintenance
8. Full review of non-classroom costs/wastes
9. Asset tracking with employee transfers