Implementing & Sustaining Government Lean Initiatives to Increase Capacity and Service, while Reducing Costs



Lean Government NOW! is a how-to book for training and implementing broad based Lean Government initiatives to increase service, capacity, and employee engagement, while reducing costs and wastes. It's non-traditional as it’s written in a bullet format showing exactly what must be done and how to do it to have a successful, sustainable, Lean initiative.

Although it's focused on Government, its contents and specifics apply to any Lean implementation.

“To many, Lean Government seems like an oxymoron. Government seems inherently full of red tape what the Lean community calls waste. What we have learned from decades of practice of Lean management is that it is as much a mindset as a tool kit. Leaders must think very clearly about the purpose of their organization, their key customers, and how to deliver high value services, on time, and at lowest cost. Our Government organizations have huge customer bases, and limited resources, and need to learn how to think Lean and deliver the highest possible value per tax dollar to the

citizens they serve.” --Jeffrey K. Liker, Ph.D., Author, The Toyota Way


Book contents include how to: develop Lean leaders; create new legislation based on data; use successful change management techniques; determine customer needs tools; benchmark to learn from others; eliminate wastes at all levels; solve problems (PDCA, A3, 5 Whys, etc,) with unique tools to identify problem root causes; utilize process mapping (value streams, swim lanes, spaghetti maps, takt time, and one-stop shopping); create the best standard work (including TWI – Training Within Industry); develop project charters and project selection criteria; orchestrate Kaizen events (detailed standard work for event pre-work and for the actual event) and daily Kaizen (huddles and Dynamic Idea Generation-DIG); establish a great

governance structure for sustainability; understand strategic Lean (True North, Shingo Criteria and Hoshin Kanri); determine return on investment (ROI) for Lean initiatives; develop Lean software; concluding with the key general principles and Lean project areas.  Numerous examples and actual stories abound to reinforce the book’s contents.

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