Lean Government NOW!
is a how-to book for training and implementing broad based Lean
Government initiatives to increase service, capacity, and employee
engagement, while reducing costs and wastes. It's non-traditional as
it’s written in a bullet format showing exactly what must be done
and how to do it to have a successful, sustainable, Lean initiative.
Although it's focused on Government, its contents and specifics
apply to any Lean implementation.
“To many, Lean Government seems like an oxymoron. Government seems
inherently full of red tape what the Lean community calls waste.
What we have learned from decades of practice of Lean management is
that it is as much a mindset as a tool kit. Leaders must think very
clearly about the purpose of their organization, their key
customers, and how to deliver high value services, on time, and at
lowest cost. Our Government organizations have huge customer bases,
and limited resources, and need to learn how to think Lean and
deliver the highest possible value per tax dollar to the
citizens they serve.”
--Jeffrey K. Liker, Ph.D., Author, The Toyota Way
contents include how to: develop Lean leaders; create new
legislation based on data; use successful change management
techniques; determine customer needs tools; benchmark to learn from
others; eliminate wastes at all levels; solve problems (PDCA, A3, 5
Whys, etc,) with unique tools to identify problem root causes;
utilize process mapping (value streams, swim lanes, spaghetti maps,
takt time, and one-stop shopping); create the best standard work
(including TWI – Training Within Industry); develop project charters
and project selection criteria; orchestrate Kaizen events (detailed
standard work for event pre-work and for the actual event) and daily
Kaizen (huddles and Dynamic Idea Generation-DIG); establish a great
governance structure for sustainability; understand strategic Lean
(True North, Shingo Criteria and Hoshin Kanri); determine return on
investment (ROI) for Lean initiatives; develop Lean software;
concluding with the key general principles and Lean project areas.
Numerous examples and actual stories abound to reinforce the book’s
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